Shipping Information
Everything you need to know about shipping on 10NR. Delivery times, charges, courier partners, and tracking information for orders across India.
Overview
We ship shooting equipment, apparel, and accessories to all serviceable PIN codes across India. Our logistics partners ensure safe and timely delivery of your orders, whether you're in a metro city or a remote location.
FREE Shipping on orders above ₹999! Enjoy free standard shipping across India when your order value exceeds ₹999.
Delivery Timeline
Standard Products
Metro Cities
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
3-5 days
business days
Tier 1 & 2 Cities
State capitals, major cities
5-7 days
business days
Tier 3 Cities
Smaller cities, district headquarters
7-10 days
business days
Remote Areas
Rural locations, hill stations, islands
10-15 days
business days
Custom/Personalized Products
Custom jerseys, personalized targets, and made-to-order items require additional production time:
Production Time
13-19 days
From order confirmation
Total Delivery Time
16-24 days
Production + shipping time (metro)
Note: Delivery timelines are estimates and may vary during peak seasons (festivals, sales), extreme weather conditions, or due to unforeseen circumstances beyond our control.
Shipping Charges
Standard Shipping
Orders Above ₹999
FREE
No shipping charges anywhere in India
Orders Below ₹999
₹49-₹99
Based on delivery location
Express Shipping (Optional)
Get your order faster with our express delivery option:
Metro Cities
₹99
2-3 business days
Other Cities
₹149
3-5 business days
Remote Areas
₹199
5-7 business days
Tip: Add items to reach ₹999 and enjoy FREE standard shipping! Browse our accessories and ammunition to make up the difference.
Order Processing Time
All orders go through a processing phase before shipment. The processing time is NOT included in the delivery timeline mentioned above.
In-Stock Items
1-2 days
Items picked from warehouse, quality checked, and packed
Custom Products
13-19 days
Manufacturing, customization, quality control, and packaging
Processing Steps
- Order Confirmation: Payment verified and order logged
- Inventory Allocation: Items reserved from warehouse stock
- Quality Check: Each item inspected for defects
- Packaging: Securely packed to prevent damage
- Handover to Courier: Package given to delivery partner
- Tracking Active: You receive tracking number via email/SMS
Our Courier Partners
We partner with India's most reliable courier services to ensure your orders reach you safely and on time.
📦 Delhivery
Extensive network covering 18,000+ PIN codes across India
Best for: Metro and Tier 1 cities, fast delivery
📦 Blue Dart
Premium courier with express delivery and superior handling
Best for: High-value shipments, express delivery
📦 DTDC
Reliable delivery network reaching remote areas
Best for: Tier 2/3 cities, rural coverage
📦 Ecom Express
Specialized in e-commerce with fast turnaround times
Best for: Standard deliveries, good tracking
Smart Routing: We automatically select the best courier partner for your location based on delivery speed, reliability, and coverage. The courier company is mentioned in your shipping confirmation email.
Shipping Restrictions
What We Can Ship
✓ Air Guns & Equipment
Air rifles, air pistols under legal specifications
✓ Pellets & Ammunition
Air gun pellets, .177 and .22 caliber (legal quantities)
✓ Apparel & Accessories
Shooting jackets, pants, gloves, shoes, bags, cases
✓ Safety Equipment
Ear protection, safety glasses, shooting vests
Restricted Items
We DO NOT ship the following items:
- • Firearms requiring license (rifles, pistols above legal power limits)
- • Live ammunition for firearms
- • Explosives or flammable materials
- • Weapons classified as prohibited under Indian Arms Act
Restricted Delivery Locations
We cannot deliver to:
- Military Restricted Areas: Certain border regions and military zones
- PO Box Addresses: We require physical delivery addresses
- International: Currently, we ship within India only
- Unserviceable PIN Codes: Some remote areas not covered by courier partners
Package Safety & Handling
How We Pack Your Orders
📦 Protective Packaging
Bubble wrap, foam padding, and corner protectors for fragile items
📦 Sturdy Boxes
Double-walled corrugated boxes for heavy equipment
📦 Tamper-Proof Sealing
Security tape and seals to prevent tampering during transit
📦 Weatherproofing
Plastic wrapping to protect against rain and moisture
Insurance Coverage
All shipments are insured against loss or damage during transit:
- Standard Items: Insured up to full order value
- High-Value Items: Additional insurance for orders above ₹25,000
- Custom Products: Full replacement value coverage
Damage During Shipping: If your package arrives damaged, don't worry! Contact us within 48 hours with photos of the damage, and we'll arrange a free replacement or full refund.
Delivery Process
What to Expect on Delivery Day
- Delivery Notification: You'll receive SMS/call when package is out for delivery
- Delivery Attempt: Delivery agent will come to your address during business hours (10 AM - 7 PM)
- Identity Verification: Agent may ask for ID proof for high-value items
- Package Inspection: Check the package for external damage before accepting
- Signature Required: Sign delivery receipt after inspection
- OTP Verification: For COD orders, OTP verification may be required
Open Box Delivery (Optional):
For certain high-value items, you can request to open and inspect the package before accepting delivery. Mention this in delivery instructions during checkout.
If You're Not Home
- Delivery Note: Agent will leave a note with contact details
- Re-Delivery: Automatic re-attempt next business day
- Reschedule: Call the number on delivery note to reschedule
- Alternative Person: Authorize someone else to receive (provide name in delivery instructions)
- Nearby Collection: Some couriers offer pickup from their office
Tracking Your Shipment
Once your order ships, you'll receive tracking information to monitor delivery progress in real-time.
How to Track
Via 10NR Dashboard
- 1. Log in to your account
- 2. Go to Dashboard → My Orders
- 3. Click on the shipped order
- 4. Click "Track Shipment"
Via Courier Website
- 1. Note tracking number from email
- 2. Visit courier company website
- 3. Enter tracking/AWB number
- 4. View detailed tracking history
For detailed tracking instructions, see our Order Tracking Guide.
Tracking Status Meanings
Shipped / In Transit
Package is moving between courier hubs
Reached Destination Hub
Package at local courier office in your city
Out for Delivery
Delivery agent has package, will deliver today
Delivered
Successfully delivered and signed for
Common Shipping Issues
❌ Delayed Delivery
Package not delivered within estimated timeline.
✓ Common Reasons & Solutions
- • Weather: Heavy rain, floods, extreme conditions can delay transit
- • Festivals/Holidays: Increased volume during peak seasons
- • Remote Location: Extra time for last-mile delivery
- • Incorrect Address: Verify address accuracy in your order
- • Solution: Track package, allow 2-3 extra days, contact support if significantly delayed
❌ Unable to Contact Recipient
Delivery agent cannot reach you via phone.
✓ Solutions
- • Ensure phone number in order is correct and reachable
- • Keep phone on during estimated delivery window
- • Check for missed calls from unknown numbers
- • Add alternative contact number in delivery instructions
- • Agent will attempt re-delivery next business day
❌ Package Damaged in Transit
Box arrived damaged or product inside is broken.
✓ Solutions
- • Take photos/videos before opening if box is visibly damaged
- • Mention damage in delivery receipt before signing
- • Report to 10NR support within 48 hours with photos
- • We'll arrange free replacement or full refund
- • Keep all packaging for inspection if required
❌ Wrong Item Delivered
Received a different product than what was ordered.
✓ Solutions
- • Don't worry - this is rare but we'll fix it immediately
- • Contact support with order number and photos of wrong item
- • Keep item in original packaging, unused
- • We'll arrange free pickup and send correct item
- • Priority shipping for replacement at no cost
Smooth Delivery Tips
✓ Provide Complete Address
Include flat/house number, building name, street, landmark, area. Complete addresses prevent delivery delays.
✓ Add Delivery Instructions
Mention gate codes, building entry details, best time to deliver, or alternative recipient name.
✓ Keep Phone Accessible
Delivery agents call when nearby. Keep your phone on and answer unknown numbers during delivery window.
✓ Verify Before Accepting
Check package for visible damage before signing. Note any issues on delivery receipt.
✓ Track Regularly
Monitor tracking to know when to expect delivery. Helps you plan to be available.
Need Shipping Help?
If you have questions about shipping or need assistance with delivery, our support team is here to help. Have your order number ready for faster service.